{"id":373,"date":"2010-02-23T13:21:08","date_gmt":"2010-02-23T13:21:08","guid":{"rendered":"https:\/\/fir3netwp.gmsrrpobkbd.com\/2010\/02\/23\/clusterxl-shows-active-attention-interface-active-check\/"},"modified":"2023-01-06T16:35:17","modified_gmt":"2023-01-06T16:35:17","slug":"clusterxl-shows-active-attention-interface-active-check","status":"publish","type":"post","link":"https:\/\/www.fir3net.com\/Firewalls\/Checkpoint\/clusterxl-shows-active-attention-interface-active-check.html","title":{"rendered":"ClusterXL Active Attention \/ Interface Active Check Error"},"content":{"rendered":"<p>This article will provide the required troubleshooting steps for resolving the issue of the &#8220;<strong>Interface Active Check<\/strong>&#8221; error within ClusterXL.<\/p>\n<p>First of all you spot there is an error within ClusterXL using the following command,<\/p>\n<pre class=\"prettyprint\">root@firewall # cphaprob stat<\/pre>\n<p>Cluster Mode:\u00a0\u00a0 Legacy High Availability (Active Up)<\/p>\n<p>Number\u00a0\u00a0\u00a0\u00a0 Unique Address\u00a0 Assigned Load\u00a0\u00a0 State<\/p>\n<p>1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 192.168.12.1\u00a0\u00a0 100%\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 active attention<br \/>\n2 (local)\u00a0 192.168.12.2\u00a0\u00a0 0%\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 down<\/p>\n<h3><strong>Confirming the issue<\/strong><\/h3>\n<p>To pinpoint which part of the ClusterXL Check Point is not happy with run the following command. (This will list all the ClusterXL components and there status`s)<\/p>\n<pre class=\"prettyprint\">root@firewall # cphaprob list<\/pre>\n<p>Built-in Devices:<\/p>\n<p>Device Name: Interface Active Check<br \/>\nCurrent state: problem<\/p>\n<p>Registered Devices:<\/p>\n<p>Device Name: Synchronization<br \/>\nRegistration number: 0<br \/>\nTimeout: none<br \/>\nCurrent state: OK<br \/>\nTime since last report: 241598 sec<\/p>\n<p>Device Name: Filter<br \/>\nRegistration number: 1<br \/>\nTimeout: none<br \/>\nCurrent state: OK<br \/>\nTime since last report: 241598 sec<\/p>\n<p>Device Name: fwd<br \/>\nRegistration number: 2<br \/>\nTimeout: 2 sec<br \/>\nCurrent state: OK<br \/>\nTime since last report: 1 sec<\/p>\n<p>Device Name: cphad<br \/>\nRegistration number: 3<br \/>\nTimeout: 2 sec<br \/>\nCurrent state: OK<br \/>\nTime since last report: 1 sec<\/p>\n<p>From this you can see that the issue is based on the Interface Checking,<\/p>\n<pre class=\"prettyprint\">Device Name: Interface Active Check\r\n Current state: problem<\/pre>\n<h3><strong>Checking the Monitored Interfaces<\/strong><\/h3>\n<p>Now that we see the error we will need to look a bit closer at the state of the interfaces:<\/p>\n<pre class=\"prettyprint\">root@firewall # cphaprob -a if\r\nRequired interfaces: 6\r\nRequired secured interfaces: 1<\/pre>\n<p>eth4\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 UP\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 sync(secured), unique,\u00a0 multicast<br \/>\neth0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 UP\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 non sync(non secured), shared,\u00a0 multicast<br \/>\neth1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Inbound: DOWN (241522 secs)\u00a0 Outbound: DOWN (241523 secs)\u00a0 non sync(non secured), shared,\u00a0 multicast<br \/>\neth10\u00a0\u00a0\u00a0\u00a0\u00a0 UP\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 non sync(non secured), shared,\u00a0 multicast<br \/>\neth11\u00a0\u00a0\u00a0\u00a0\u00a0 Disconnected\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 non sync(non secured), unique,\u00a0 broadcast<br \/>\neth2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 UP\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 non sync(non secured), unique,\u00a0 multicast<br \/>\neth3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 UP\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 non sync(non secured), shared,\u00a0 multicast<\/p>\n<p>We can see here that eth1 is still being monitored but is showing as down. When I connect to the other cluster node I see that eth1 is also showing down.<\/p>\n<h3><strong>Solution<\/strong><\/h3>\n<p>So in order to ensure that Check Point completely ignores this interface we will need to add this interface to the file &#8220;$FWDIR\/conf\/discntd.if&#8221;. Below shows you how the file should look once we add eth1 to it.<\/p>\n<pre class=\"prettyprint\">root@firewall # cat $FWDIR\/conf\/discntd.if\r\neth1\r\neth11<\/pre>\n<p>Once you have changed this file on both nodes, re-push the policy and the ClusterXL status should be back to Active\/Standy and the output of &#8220;cphaprob list&#8221; should show no errors.<\/p>\n<p>If it appears that this hasnt resolved the issue run a `cphaprob -a if` and confirm that this interface is now showing as disconnected. If the output of `cphaprob stat` is still not showing active\/standby run a `cpstop &amp;&amp; cpstart` on each node which then should resolve the problem.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article will provide the required troubleshooting steps for resolving the issue of the &#8220;Interface Active Check&#8221; error within ClusterXL. First of all you spot there is an error within ClusterXL using the following command, root@firewall # cphaprob stat Cluster Mode:\u00a0\u00a0 Legacy High Availability (Active Up) Number\u00a0\u00a0\u00a0\u00a0 Unique Address\u00a0 Assigned Load\u00a0\u00a0 State 1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 192.168.12.1\u00a0\u00a0 100%\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 &#8230; <a title=\"ClusterXL Active Attention \/ Interface Active Check Error\" class=\"read-more\" href=\"https:\/\/www.fir3net.com\/Firewalls\/Checkpoint\/clusterxl-shows-active-attention-interface-active-check.html\" aria-label=\"Read more about ClusterXL Active Attention \/ Interface Active Check Error\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ClusterXL Active Attention \/ Interface Active Check Error - Fir3net<\/title>\n<meta name=\"description\" content=\"This article will provide the required troubleshooting steps for resolving the issue of the &quot;Interface Active Check&quot; error within ClusterXL. 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