{"id":388,"date":"2010-03-12T16:53:51","date_gmt":"2010-03-12T16:53:51","guid":{"rendered":"https:\/\/fir3netwp.gmsrrpobkbd.com\/2010\/03\/12\/endpoint-connect-installation-troubleshooting-guide\/"},"modified":"2023-02-03T11:19:50","modified_gmt":"2023-02-03T11:19:50","slug":"endpoint-connect-installation-troubleshooting-guide","status":"publish","type":"post","link":"https:\/\/www.fir3net.com\/Firewalls\/Checkpoint\/endpoint-connect-installation-troubleshooting-guide.html","title":{"rendered":"Endpoint Connect Installation \/ Troubleshooting Guide"},"content":{"rendered":"<p><strong>What is EndPoint Connect ?<br \/>\n<\/strong><\/p>\n<p>Check Point`s Endpoint Connect software provides a number of client side security based features such as Anti-virus\/Anti-spyware. Firewall\/Email Protection, Program Control and Remote Access VPN. This document will only details and discuss the Remote Access VPN section of the Endpoint Connect Software. Note : This document will refer to the Endpoint Connect Remote Access VPN as just Endpoint Connect.<\/p>\n<p>Endpoint Connect is built into the software for mangers and gateways running R70 and above. For R65 gateways that require Endpoint Connect a few additional configuration steps are required which are included within this document.<\/p>\n<p><em>Please note : This testing and documentation is based on the Endpoint Connect R73 Client.<\/em><\/p>\n<p><strong>Advantages<\/strong><\/p>\n<ul>\n<li>Lightweight Client if you are using a single site or single entry point setup.<\/li>\n<li>Can be installed onto Windows 7 64-bit.<\/li>\n<\/ul>\n<p><strong>Disadvantages<\/strong><\/p>\n<ul>\n<li>An additional SNX (SSL Network Extender License) is required due to that in which it authenticates across HTTPS (vistor mode)<\/li>\n<li>Link Selection is disabled (this is due to sites being defined via a single IP address).<\/li>\n<li>MEP configurations can only be achieved by using Geo-Cluster DNS name resolution.<\/li>\n<\/ul>\n<p><strong>Installation on an R65 Gateway<\/strong><\/p>\n<p>Upgrading a R65 Gateway to R65 Endpoint Connect:<\/p>\n<ol>\n<li>Ensure that you are running HFA40 or higher.<\/li>\n<li>Ensure that you are managing the gateway with R70 or higher.<\/li>\n<\/ol>\n<p>You will now be able to configure the required Endpoint Connect settings via the Smart Dashboard.<\/p>\n<p><strong>Configuration<\/strong><\/p>\n<p>To enable Endpoint Connect configure\/enable the following settings :<\/p>\n<p>Under the Check Point Gateway Object<\/p>\n<p>1. Enable VPN<\/p>\n<p>2. Create a VPN domain<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_2-ec.avif 323w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_2-ec-300x291.avif 300w\" sizes=\"(max-width: 323px) 100vw, 323px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_2-ec.webp 323w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_2-ec-300x291.webp 300w\" sizes=\"(max-width: 323px) 100vw, 323px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_2-ec.jpg\" height=\"313\" width=\"323\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_2-ec.jpg 323w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_2-ec-300x291.jpg 300w\" sizes=\"(max-width: 323px) 100vw, 323px\" class=\"alignnone wp-image-380 size-full sp-no-webp\" alt=\"Create VPN domain\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p>3. Enable NAT-T<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_3-ec.avif 314w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_3-ec-300x209.avif 300w\" sizes=\"(max-width: 314px) 100vw, 314px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_3-ec.webp 314w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_3-ec-300x209.webp 300w\" sizes=\"(max-width: 314px) 100vw, 314px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_3-ec.jpg\" height=\"219\" width=\"314\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_3-ec.jpg 314w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_3-ec-300x209.jpg 300w\" sizes=\"(max-width: 314px) 100vw, 314px\" class=\"alignnone wp-image-381 size-full sp-no-webp\" alt=\"Enable NAT-T\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p>4. Enable Visitor Mode :<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_4-ec.avif 320w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_4-ec-300x253.avif 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_4-ec.webp 320w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_4-ec-300x253.webp 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_4-ec.jpg\" height=\"270\" width=\"320\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_4-ec.jpg 320w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_4-ec-300x253.jpg 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" class=\"alignnone wp-image-382 size-full sp-no-webp\" alt=\"Visitor Mode - Enable\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p>5. Enable Office mode<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_5-ec.avif 321w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_5-ec-279x300.avif 279w\" sizes=\"(max-width: 321px) 100vw, 321px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_5-ec.webp 321w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_5-ec-279x300.webp 279w\" sizes=\"(max-width: 321px) 100vw, 321px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_5-ec.jpg\" height=\"345\" width=\"321\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_5-ec.jpg 321w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_5-ec-279x300.jpg 279w\" sizes=\"(max-width: 321px) 100vw, 321px\" class=\"alignnone wp-image-383 size-full sp-no-webp\" alt=\"Office mode - Enable\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p>6. Enable SSL Network Extender<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_6-ec.avif 399w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_6-ec-300x166.avif 300w\" sizes=\"(max-width: 399px) 100vw, 399px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_6-ec.webp 399w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_6-ec-300x166.webp 300w\" sizes=\"(max-width: 399px) 100vw, 399px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_6-ec.jpg\" height=\"221\" width=\"399\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_6-ec.jpg 399w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_6-ec-300x166.jpg 300w\" sizes=\"(max-width: 399px) 100vw, 399px\" class=\"alignnone wp-image-384 size-full sp-no-webp\" alt=\"SSL Network Extender - Enable\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p>7. Endpoint connect doesn`t support DES. If this is set please re-configure.<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_7-ec.avif 376w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_7-ec-300x256.avif 300w\" sizes=\"(max-width: 376px) 100vw, 376px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_7-ec.webp 376w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_7-ec-300x256.webp 300w\" sizes=\"(max-width: 376px) 100vw, 376px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_7-ec.jpg\" height=\"321\" width=\"376\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_7-ec.jpg 376w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_7-ec-300x256.jpg 300w\" sizes=\"(max-width: 376px) 100vw, 376px\" class=\"alignnone wp-image-385 size-full sp-no-webp\" alt=\"DES Support\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p><strong>Additional Settings<\/strong><\/p>\n<p>Further settings can be set within the Global Properties:<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_8-ec.avif 364w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_8-ec-300x256.avif 300w\" sizes=\"(max-width: 364px) 100vw, 364px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_8-ec.webp 364w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_8-ec-300x256.webp 300w\" sizes=\"(max-width: 364px) 100vw, 364px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_8-ec.jpg\" height=\"311\" width=\"364\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_8-ec.jpg 364w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_8-ec-300x256.jpg 300w\" sizes=\"(max-width: 364px) 100vw, 364px\" class=\"alignnone wp-image-386 size-full sp-no-webp\" alt=\"Global Properties - Additional Setiings\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p><strong>Troubleshooting<\/strong><\/p>\n<p>Issue :<em> <strong><span style=\"color: #ff0000;\">Authenticating failed: GEN_application_error(0)<\/span><\/strong><\/em><\/p>\n<p>You may receive this error when trying to login.<\/p>\n<p><picture><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_auth-failed.avif 561w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_auth-failed-300x175.avif 300w\" sizes=\"(max-width: 561px) 100vw, 561px\" type=\"image\/avif\"><source srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_auth-failed.webp 561w,https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_auth-failed-300x175.webp 300w\" sizes=\"(max-width: 561px) 100vw, 561px\" type=\"image\/webp\"><img src=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_auth-failed.jpg\" height=\"327\" width=\"561\" srcset=\"https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_auth-failed.jpg 561w, https:\/\/www.fir3net.com\/wp-content\/uploads\/2010\/03\/images_legacy_auth-failed-300x175.jpg 300w\" sizes=\"(max-width: 561px) 100vw, 561px\" class=\"alignnone wp-image-387 size-full sp-no-webp\" alt=\"Checkpoint Endpoiont Connect\" loading=\"lazy\" decoding=\"async\" border=\"0\"  > <\/picture><\/p>\n<p>This is down to your client being unable to authenticate with the VPN gateway using HTTPS. This can be caused by the following:<\/p>\n<p>1.\u00a0\u00a0\u00a0\u00a0\u00a0 Port 443\/tcp on the firewall is assigned to a web management GUI (WEBUI\/Voyuger) instead of VPND.<br \/>\n2.\u00a0\u00a0\u00a0\u00a0\u00a0 Port 443\/tcp is not listening due to no SNX (SSL Network Extender) License being present.<\/p>\n<p>Issue : <strong><em><span style=\"color: #ff0000;\">Failed to download topology<\/span><\/em><\/strong><\/p>\n<p>Endpoint Connect fails to connect to NGX R65 Security Gateways that are managed by an R70 Security Management server with error: &#8220;failed to download topology&#8221;.<\/p>\n<p>To resolve this run through the following steps :<br \/>\n1.\u00a0\u00a0\u00a0\u00a0\u00a0 On the R70 Security Management server, edit the file:<\/p>\n<pre class=\"prettyprint\">\/opt\/CPNGXCMP-R70\/lib\/vpn_table.def<\/pre>\n<p>2.\u00a0\u00a0\u00a0\u00a0\u00a0 Scroll down to the section that starts with:<\/p>\n<pre class=\"prettyprint\">\/* Slim Client gateway tables *\/<\/pre>\n<p>3.\u00a0\u00a0\u00a0\u00a0\u00a0 Add the entry for the ccc_sessions table below it:<\/p>\n<pre class=\"prettyprint\">ccc_sessions\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 = dynamic expires 900 keep sync kbuf 1;<\/pre>\n<p>4.\u00a0\u00a0\u00a0\u00a0\u00a0 After adding this entry to the vpn_table.def file, open SmartDashboard and re-install policy to the NGX R65 Security Gateway(s).<\/p>\n<p><em>Further details can be found within the Check Point KB article sk43124<\/em><\/p>\n<p><strong>Licensing<\/strong><\/p>\n<p>Details on licensing can be found within Check Points KB article sk43329.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is EndPoint Connect ? Check Point`s Endpoint Connect software provides a number of client side security based features such as Anti-virus\/Anti-spyware. Firewall\/Email Protection, Program Control and Remote Access VPN. This document will only details and discuss the Remote Access VPN section of the Endpoint Connect Software. Note : This document will refer to the &#8230; <a title=\"Endpoint Connect Installation \/ Troubleshooting Guide\" class=\"read-more\" href=\"https:\/\/www.fir3net.com\/Firewalls\/Checkpoint\/endpoint-connect-installation-troubleshooting-guide.html\" aria-label=\"Read more about Endpoint Connect Installation \/ Troubleshooting Guide\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Endpoint Connect Installation \/ Troubleshooting Guide - Fir3net<\/title>\n<meta name=\"description\" content=\"What is EndPoint Connect ? 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