fir3net

PPS-Firenetbanner-780.5x190-30-03-17

SmartView Monitor incorrectly shows status as Disconnected

Issue

  • The SmartView Monitor shows the status of your gateway as "Disconnected".
  • It takes for ages before your gateway shows as "Connected.
  • No AMON (Application Monitoring) packets (tcp/18192) are leaving the SmartCentre Server for the gateway.

Solution

This can be down to issues within the Database files for the SmartView Monitor. Below will show you how to backup the files, and recreate these files.

Log into your SmartCentre Server and run the following commands,

cpstop
cd $FWDIR/conf
mkdir svm_bkup
mv applications.C* svm_bkup/
mv CPMILinksMgr.db* svm_bkup/
cpstart

Check the the files have been recreated,

ls -l application* CPMILinks*

Now log back into the SmartView Monitor.